Staging test server: accounts and data here are fictional and may be deleted at any time. Sign up only with an AideBoard team test inbox, and use fictional names and details. Do not enter anyone else's personal data, or any patient information, secrets, or payment data.
Delete your AideBoard account
You can delete your account yourself at any time, on the website or in the app. Deletion cannot be undone, so download a copy of your data first if you want one.
On the website
- Sign in, then select your name at the top of the page to open Your account. On a small screen, open Menu first.
- Optional: under Download your data, choose Download my data (JSON).
- Under Delete your account, type DELETE and choose Permanently delete my account.
In the AideBoard app
- Open the Account tab.
- Under Privacy & account, you can export a copy of your data first.
- Type DELETE, choose Delete account, and confirm.
Deleting signs you out on every device.
If you cannot sign in
Reset your password first. If that does not work, email privacy@aideboard.com from the address on your account and ask us to delete it. We act on privacy requests within 30 days.
Agency owners
If you are the only owner of an agency on AideBoard, deleting your account pauses the agency's jobs, suspends the agency, and ends any contact sharing caregivers had granted it (they are told). Add another owner first if the agency should keep using AideBoard.
What is deleted and what is kept
From our Privacy Policy (section “10. How long we keep information”):
| Record | Retention |
|---|---|
| Account and profile | Until you delete your account. Deleting removes your name, email, phone number, password, bio, cover notes, and location immediately. |
| Applications and stage history | While the account exists. After deletion, kept without your name or contact details for 24 months as part of the consent and audit record, then deleted. |
| Contact-sharing history | While the account exists; after deletion, kept without your name or contact details for 24 months, then deleted (it is the consent record). |
| Login sessions | Website: expire after 7 days; deleted on logout or password reset. Mobile app: end after 30 days without use and no later than 90 days after sign-in, and on logout or password reset; ended mobile sign-ins are deleted after 30 days. |
| Password-reset and email-confirmation tokens | Valid for 1 hour and 24 hours respectively; purged after 90 days |
| Two-factor sign-in data | Until you turn two-factor sign-in off or delete your account |
| Audit log | 24 months, then deleted |
| Moderation category flags | Resolved flags: 24 months, then deleted. Open flags are kept until reviewed. |
| Server logs | 90 days |
Other questions: support@aideboard.com.